Refund policy
Refund Policy
Last Updated: August 10, 2026
Happsta stands behind our products and the customer experience we provide. We offer a 30-Day Satisfaction Guarantee on a customer's first qualifying order only, giving customers time to try the product as directed and evaluate their experience.
30-Day Satisfaction Guarantee
Customers may request a return within 30 days after receiving their first qualifying order.
To qualify for the 30-Day Satisfaction Guarantee:
- The request must be submitted within 30 days of delivery
- The order must be the customer's first qualifying Happsta order
- The product must have been used as directed
- Any additional bottles from a multi-bottle bundle must be unopened to be eligible for return
- Any free gift received with purchase must also be returned to receive the eligible refund amount
The 30-Day Satisfaction Guarantee is limited to the first qualifying order only. It does not apply to repeat orders, subscription renewals, duplicate purchases, additional orders, or orders placed after the first qualifying order.
How to Start a Return
To start a return, please contact us at Support@happsta.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return through the approved return process will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately at Support@happsta.com if the item is defective, damaged, or if you received the wrong item.
Once reported, we will evaluate the issue and work to make it right. If the issue is confirmed as a Happsta CX, fulfillment, or shipping error, resolution will be provided at no cost to you.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including opened/used products outside the guarantee terms above, personal care goods, and gift cards.
Sale items, promotional items, subscription renewals, repeat orders, and additional purchases after the first qualifying order are not eligible under the 30-Day Satisfaction Guarantee unless otherwise approved by Happsta or required by law.
Subscription Orders
Customers are responsible for managing their subscription before the next renewal date. Subscriptions can be paused, modified, or cancelled anytime before the next billing date through the subscription portal or by contacting Support@happsta.com.
Subscription renewals are not covered under the 30-Day Satisfaction Guarantee unless the renewal is tied to a confirmed Happsta CX, fulfillment, or shipping error.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, the refund will be issued to your original payment method.
Approved refunds are typically processed within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Support@happsta.com.